These Terms and Conditions set out the basis on which Cleaners Brixton provides cleaning services to domestic and commercial clients. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for cleaning services.
In these Terms and Conditions, the following definitions apply:
Client means the individual, business, tenant, landlord or managing agent who requests and purchases cleaning services from Cleaners Brixton.
Company means Cleaners Brixton, the provider of cleaning services.
Services means the cleaning services supplied by the Company to the Client as described in the booking confirmation or subsequent written communication.
Premises means the property or area where the Services are to be carried out.
Cleaner means any employee, contractor or representative engaged by the Company to perform the Services.
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office and commercial cleaning, carpet and upholstery cleaning, and one-off cleaning. The exact scope, tasks and frequency of the Services will be agreed with the Client at the time of booking and confirmed in writing where possible.
The Client is responsible for ensuring that the requested Services are suitable for their needs and for providing accurate and complete information about the Premises, including any special requirements, access limitations or health and safety risks.
Bookings may be made by the Client through the Company’s accepted communication channels. When making a booking, the Client must provide accurate details including the Premises address, type and size of property, preferred date and time, and any specific cleaning requirements.
All bookings are subject to availability. Any time or date proposed by the Company is an estimate only and not guaranteed, but the Company will make reasonable efforts to accommodate the Client’s preferred schedule.
A booking is considered confirmed once the Company has communicated acceptance of the booking to the Client, which may include providing a booking reference or written confirmation. The Company reserves the right to decline a booking without providing a reason.
The Company may request photographs or descriptions of the Premises to assess the scope of work. If, upon arrival, the Premises condition is substantially different from that described by the Client, the Company may adjust the price or duration of the booking or, if necessary, decline to complete the Service and treat the visit as a cancellation by the Client.
The Client is responsible for providing safe and timely access to the Premises at the agreed time. Access may be provided by the Client being present, leaving keys with a designated person, or making use of key safes or other agreed arrangements.
Where keys are supplied to the Company, the Company will take reasonable care of them. The Client must ensure that any keys or access codes supplied are correct and in working order. The Company accepts no liability for delayed or incomplete Services where access is not possible due to faulty keys, incorrect instructions, or the Client’s failure to arrange suitable access.
If the Cleaner is unable to access the Premises within 20 minutes of the agreed start time, the visit may be treated as a late cancellation by the Client and a cancellation fee may apply in accordance with these Terms and Conditions.
The Client must ensure that:
The Premises are safe for work and comply with all applicable health and safety regulations.
Essential utilities such as electricity, lighting, heating and running water are available to enable the Cleaner to perform the Services.
Any fragile, valuable or irreplaceable items are safely stored away or clearly identified to the Cleaner.
Pets are controlled or secured where necessary so they do not interfere with the performance of the Services or pose a risk to the Cleaner.
The Cleaner is informed in advance of any special instructions, restrictions, or areas not to be cleaned.
The Client must not direct the Cleaner to carry out any tasks that are unsafe, illegal, or outside the scope of the agreed Services. The Company reserves the right to refuse to perform any such tasks.
Prices for the Services are quoted to the Client before or at the time of booking based on the information provided. Prices may be calculated as a fixed fee per service, an hourly rate, or a combination of both, depending on the nature of the work.
All quoted prices are inclusive of labour and standard cleaning materials unless otherwise stated. Additional charges may apply for specialist products, equipment, or services that fall outside the standard cleaning package, such as stain removal, heavy-duty cleaning, or waste removal beyond normal household refuse.
Payment is due in accordance with the payment terms advised to the Client at the time of booking. The Company may require full or partial payment in advance, or on completion of the Service. Accepted payment methods will be communicated to the Client and may include card payments, bank transfers or other recognised methods.
If the Client fails to make payment when due, the Company may charge reasonable interest on overdue amounts and may suspend or cancel further Services until the outstanding balance is settled. The Client is responsible for all costs incurred by the Company in recovering unpaid sums, including legal and collection fees, where applicable.
The Client may cancel or reschedule a booking by giving the notice required by the Company’s cancellation policy, which will be communicated at the time of booking. As a general guideline, the Client should give at least 24 hours notice to avoid a cancellation fee, but the specific required notice period may be longer for large or specialist jobs.
Where the Client cancels or reschedules a booking without providing the required notice, the Company may charge a cancellation fee, which may be up to the full amount of the scheduled Service, to cover the Cleaner’s lost time and associated costs.
If the Cleaner is unable to attend the Premises due to circumstances within the Company’s control, the Company will offer to reschedule the Service at a mutually convenient time. If rescheduling is not possible, any advance payment for the affected visit will be refunded. The Company shall not be liable for any indirect or consequential losses suffered by the Client as a result of such rescheduling or cancellation.
Where the Cleaner is prevented from attending due to events outside the Company’s control, such as extreme weather, transport disruption, accidents or other force majeure events, the Company will make reasonable efforts to rearrange the booking as soon as practicable.
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, the Client should notify the Company as soon as possible, ideally within 24 hours of completion of the visit, providing clear details of the issue.
Upon receiving a complaint, the Company will investigate and, where appropriate, offer a remedy. Remedies may include re-cleaning the affected areas, providing a partial credit, or another proportionate solution, at the Company’s discretion. The Client must allow the Company the opportunity to inspect and, if appropriate, rectify any shortcomings.
No refunds or re-cleans will be provided where the complaint relates to conditions outside the Cleaner’s control, such as pre-existing damage, ingrained staining, wear and tear, or where the Client has not followed aftercare instructions for treated surfaces or fabrics.
The Company will carry appropriate insurance for its business operations. The Company’s total liability to the Client in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Client for the specific Service giving rise to the claim.
The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
The Company will not be responsible for damage caused by faulty materials, poor installation, or structural defects at the Premises, including loose tiles, unstable fittings, worn fabrics, or corroded surfaces.
The Client is responsible for securing cash, jewellery and other valuables. The Company does not accept liability for loss of these items unless there is clear evidence that such loss was caused by the deliberate act of a Cleaner while performing the Services and such act is supported by conclusive evidence.
Any claim for damage or loss must be reported to the Company in writing as soon as reasonably possible and in any event within 7 days of the date on which the Services were performed. The Client must provide reasonable evidence of the damage or loss and must give the Company a reasonable opportunity to inspect and, where appropriate, remedy the situation.
The Company will comply with relevant waste and environmental regulations applicable to the performance of its Services. Standard household waste generated during cleaning will be bagged and left in the appropriate bins or designated waste area at the Premises unless otherwise agreed.
The Company does not normally remove waste from the Premises off-site. Where the Client requests removal of waste, including bulky items, commercial waste, or hazardous materials, this may be subject to additional charges and may require the use of licensed waste carriers. The Company reserves the right to decline the handling of any waste that is hazardous, clinical, or otherwise requires specialised disposal.
The Client is responsible for ensuring that any waste or refuse present at the Premises is lawful for the Company to handle and does not breach environmental or public health regulations. The Company will not be liable for any penalties or claims arising from the Client’s failure to comply with such regulations.
The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. The Cleaner may refuse to carry out work that they consider unsafe or that would put them at unreasonable risk, such as working at heights without proper equipment, handling hazardous substances, or operating faulty appliances.
The Client must inform the Company of any known hazards at the Premises, including but not limited to structural issues, electrical defects, infestations, or the presence of hazardous materials. The Company may suspend or adjust the Services if such hazards pose a risk to health and safety.
Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for the Services. If the Client requests the use of their own products or equipment, this is at the Client’s risk. The Company will not be liable for any damage or poor results caused by the Client’s equipment or products, including specialist or non-standard chemicals.
The Client must ensure that any equipment provided for use is safe, in good working order, and compliant with relevant safety standards.
The Company will collect and process personal data from the Client only as necessary to provide the Services, manage bookings, handle payments, and communicate with the Client. The Company will take reasonable steps to keep such data secure and to use it in accordance with applicable data protection laws.
The Client’s details will not be sold to third parties. However, data may be shared with trusted partners and service providers where required to deliver the Services or manage the business, subject to appropriate safeguards.
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings made after the date of publication. Where changes materially affect existing bookings, the Company will give reasonable notice to the Client. Continued use of the Services after any changes have been notified will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
Opting to use one of our cleaners Brixton services is a great way to save money and time.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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