This Privacy Policy explains how Cleaners Brixton collects, uses, stores and protects personal data of all customers and prospective customers in the Brixton area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and related data protection laws.
By using our cleaning services or contacting us to make an enquiry, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Brixton customers, prospective customers and website users located in the Brixton area who interact with us, including by phone, online forms, or in writing. For the purposes of data protection law, Cleaners Brixton is the controller of your personal data. This means we decide why and how your data is processed and are responsible for safeguarding it.
We only collect personal data that is necessary to provide our services, manage our relationship with you, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details such as name, postal address, billing address, service address, and general location in the Brixton area.
Contact preferences and communication details such as preferred contact method and records of communications with you regarding bookings, quotes, complaints, or feedback.
Service information such as details of the cleaning services you have requested, property access instructions that you choose to provide, frequency of visits, and any special requirements related to the service.
Payment and transaction information such as details of payments made for our services and invoices issued. We do not collect or store full payment card details when third party payment processors are used.
Technical and usage information where applicable, such as general information about how you use any online forms or digital channels we may provide, including date and time of enquiries and pages visited.
If you provide personal data about other individuals, for example another contact person at the service address, you are responsible for ensuring that they are informed about this Privacy Policy.
We process personal data only when we have a valid lawful basis under applicable data protection laws. Depending on the specific activity, we rely on one or more of the following bases:
Performance of a contract: We use your data to provide cleaning services, handle bookings, respond to enquiries, issue invoices, and manage your account where we have entered into, or are about to enter into, a contract with you.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights. This includes managing and improving our services, keeping records of past services, handling complaints, and protecting our business from fraud or misuse.
Legal obligations: We process personal data to comply with legal and regulatory requirements, for example maintaining tax and accounting records.
Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in our service documentation.
We may use your personal data for the following purposes:
To provide and manage cleaning services, including creating and confirming bookings, organising visits, and tailoring services to your requirements.
To communicate with you about your bookings, service changes, cancellations, access instructions, payments, and to respond to your enquiries or complaints.
To manage our customer records in the Brixton area, including maintaining past service histories, updating your details, and ensuring our systems are accurate and up to date.
To process payments and manage invoicing, refunds and any disputes relating to fees.
To manage and improve our business operations, including internal record keeping, training and quality assurance.
To comply with applicable laws, regulations and guidance, and to cooperate with regulatory or law enforcement bodies where required.
We may share your personal data with carefully selected third parties who act as processors on our behalf. These third parties are only permitted to use your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. They must also implement appropriate security measures to protect your data.
Examples of such processors may include payment processing providers, accounting and bookkeeping service providers, information technology and system support providers, and providers of tools used for scheduling, customer relationship management or secure data storage.
Where we use contractors or cleaners to carry out services, we may share only the minimum personal data necessary for them to attend your property and perform the services, such as your name, service address, and relevant access instructions.
We do not sell your personal data. We will only disclose personal data to third parties for their own purposes where the law requires it, for example to law enforcement agencies or regulatory authorities, or where you have explicitly requested or authorised such disclosure.
Where any of our processors or service providers are located outside the United Kingdom, we will take steps to ensure that your personal data is given an equivalent level of protection. This may include entering into standard contractual clauses or relying on other appropriate safeguards recognised under data protection law. Information about these safeguards can be provided on request.
We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services to you, to meet legal, accounting or reporting requirements, and to resolve disputes.
In general, we keep most customer and service related records for a period aligned with statutory limitation periods and tax record keeping obligations. Factors used to determine our retention periods include the type of data, length of the customer relationship, whether there are ongoing issues or disputes, and applicable legal requirements.
After the relevant retention period has ended, personal data will either be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Under data protection law, individuals have a number of rights in relation to their personal data. These rights apply to all Cleaners Brixton customers in the Brixton area, although they may be subject to certain conditions and exemptions. Your rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.
Right to rectification: You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to keep it.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims.
Right to data portability: In certain cases, you can request that we provide the personal data you supplied to us in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.
Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of any processing carried out before the withdrawal.
We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, disclosure, alteration or destruction. Measures may include access controls, secure storage, and staff training on data protection responsibilities. While we strive to protect your personal data, no system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The most current version will apply to our processing of your personal data. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data.
If you have questions about this Privacy Policy or how we handle personal data, you can contact us using the contact details provided in our service documentation or on our main customer communication channels.
Opting to use one of our cleaners Brixton services is a great way to save money and time.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(71)
