Terms and Conditions for Cleaners Brixton

These Terms and Conditions govern the provision of domestic and commercial cleaning services by Cleaners Brixton and set out the basis on which bookings are accepted, services are delivered, fees are charged, and responsibilities are allocated between the client and the service provider. By making a booking, requesting a quotation, or permitting a cleaner to begin work, the client agrees to be bound by these terms. These terms apply to all standard cleaning, deep cleaning, end of tenancy cleaning, and other bespoke cleaning arrangements unless a separate written agreement states otherwise.

For the purposes of these terms, references to “we”, “us”, and “our” mean the cleaning company providing the service, and references to “you” and “your” mean the person or business making the booking or receiving the service. Any variation to these terms must be agreed in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

The headings in these terms are for convenience only and do not affect interpretation. These terms are intended to be read alongside any service-specific instructions, quotations, estimates, or booking confirmations issued for the relevant cleaning service. In the event of a conflict, the written booking confirmation or signed service agreement will take priority over these general conditions to the extent of that conflict.

Booking Process Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking request does not create a binding contract until we have confirmed the date, time, service type, and any special requirements. We may refuse or decline a booking at our discretion, including where the requested service is outside our capacity, involves unsafe access, or falls outside our usual scope of work.

When arranging a cleaning service in Brixton or a similar service area, you must provide accurate information about the property, the type of cleaning required, access arrangements, parking restrictions, pets, known hazards, and any items needing special handling. Any quote or estimate is based on the information supplied at the time of booking. If that information is incomplete or inaccurate, we reserve the right to revise the price, alter the schedule, or withdraw the booking if the conditions materially differ from those described.

All appointments are subject to availability. If a time slot is requested for a particular day, we will make reasonable efforts to accommodate it, but arrival times are approximate unless expressly guaranteed in writing. Where a cleaner is delayed due to traffic, weather, prior job overrun, or circumstances beyond our reasonable control, we will seek to notify you and agree a revised time. The client must ensure that the property is accessible at the agreed time and that any security instructions, keys, codes, or entry procedures are supplied in advance.

Scope of Work and Service Standards The services delivered under these terms will be limited to the tasks agreed in the booking confirmation, quotation, or written instructions supplied before the visit. Unless expressly included, our cleaners are not required to move heavy furniture, lift immovable items, carry out specialist restoration, handle biohazards, or clean areas that present a risk to health and safety. The scope of any professional cleaners in Brixton booking may be expanded only by prior agreement and, where needed, an amended price.

We will use reasonable care and skill in providing our services and will aim to complete the booked work to a professional standard. However, results may vary depending on the age, condition, and maintenance history of the property, fixtures, and surfaces. Some stains, odours, limescale, grease, mould, or ingrained dirt may not be fully removable. Where specific outcomes are important, you should request them in advance so that we can confirm whether they are achievable within the selected service.

The client must remove or secure valuable, fragile, or sentimental items before the service begins. Unless otherwise agreed, we are not responsible for organising belongings, decluttering rooms, sorting documents, or handling confidential materials. If our staff identify items that appear damaged, hazardous, or likely to be affected by the cleaning process, we may decline to clean that area until suitable instructions are provided. We may also pause work if continuing would risk damage to the property, our equipment, or anyone present at the premises.

Payments Payment terms will be confirmed at the time of booking and may vary depending on the type of service, booking size, and whether the work is recurring or one-off. Unless stated otherwise, payment is due on completion of the service or in advance where a deposit has been required. We may ask for full or partial prepayment for larger jobs, end of tenancy work, or appointments scheduled at busy periods. All prices are quoted in pounds sterling and are inclusive or exclusive of VAT depending on our pricing disclosure at the time of booking.

Where payment is taken after completion, you agree to pay the full amount within the specified period on the invoice or booking confirmation. Failure to pay by the due date may result in late payment charges, suspension of future services, or referral to debt recovery procedures where lawful. We reserve the right to charge interest on overdue sums at the statutory rate where permitted by law. Any bank charges, failed payment fees, or collection costs arising from declined transactions may be added to the outstanding balance.

If additional work is requested during the visit, the price may be adjusted to reflect the extra labour, materials, time, or specialist equipment required. Any revised cost should be approved by you or an authorised person on site before the additional work is carried out, except where immediate action is needed to prevent damage or address a safety issue. Discounts, promotions, or package rates, where offered, may be withdrawn or altered without notice unless already confirmed in a binding booking.

Cancellations and Rescheduling You may cancel or reschedule a booking by giving notice within the required period set out in your confirmation. Unless a different notice period applies, cancellations made with insufficient notice may incur a charge to cover lost time, reserved labour, and administrative costs. If the cancellation occurs after cleaners have already travelled to the property or begun work, a larger fee may apply, and where appropriate, the full booking amount may remain payable.

We may also cancel, suspend, or reschedule services where necessary due to staff sickness, unsafe premises, severe weather, transport disruption, equipment failure, non-payment, or any event outside our reasonable control. In such cases, we will seek to offer an alternative appointment, and any prepaid sum relating to the cancelled portion of work will be refunded or credited unless the cancellation resulted from your breach of these terms. We are not liable for any indirect losses arising from a lawful cancellation or postponement.

Recurring clients should note that regular appointments may be changed with reasonable notice where staffing or scheduling requirements make that necessary. If you repeatedly cancel, frequently rearrange visits, or fail to provide access, we may end an ongoing service arrangement on notice. For services tied to a tenancy changeover, property sale, or deadline-sensitive event, you are responsible for allowing sufficient time for the work to be completed and for notifying us promptly of any changes to the deadline.

Liability and Property Care We will take reasonable precautions to avoid damage to property and belongings, but you accept that cleaning involves the use of water, detergents, tools, ladders, and equipment that may carry an inherent risk. Except where caused by our negligence, fraud, or wilful misconduct, we shall not be liable for pre-existing defects, wear and tear, faulty fittings, fragile surfaces, or damage caused by items that were not reasonably fit for cleaning. You are responsible for informing us of any delicate materials, special finishes, or areas requiring particular care.

To the extent permitted by law, our total liability for loss or damage arising from a service will be limited to the amount paid or payable for the specific booking giving rise to the claim. We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded. Claims for loss must be raised as soon as reasonably practicable and, in any event, within a reasonable time after the event. Failure to notify us promptly may reduce our ability to investigate the issue and may affect any remedy available.

If an item is damaged during the provision of a service, we may elect to inspect it, arrange repair, offer an alternative remedy, or compensate you up to the applicable liability limit where responsibility is established. No liability will arise for damage caused by unsuitable instructions, unsafe conditions, hidden defects, unsecured items, or the client’s failure to disclose relevant information. We are not responsible for consequential losses, including loss of income, business interruption, missed appointments, or emotional distress, except where such exclusion is prohibited by law.

Waste Regulations and Disposal Any waste generated during a cleaners Brixton appointment must be managed in accordance with applicable UK waste laws and local environmental requirements. We will only remove or dispose of waste if this has been expressly agreed in advance and if the waste is lawful, non-hazardous, and suitable for collection. The client remains responsible for accurately describing any items requiring disposal, including bulky waste, sharp materials, broken glass, contaminated materials, or items containing chemicals.

We do not accept responsibility for transporting hazardous waste, clinical waste, asbestos, electrical equipment requiring specialist disposal, or any other regulated material unless we have confirmed in writing that we are authorised and equipped to handle it. If such items are discovered during the service, we may refuse to move them or may stop work in the relevant area. You must ensure that all waste presented for removal has been separated where necessary and that no prohibited materials are mixed with general waste.

Where the service includes clearing rubbish, packaging, or unwanted household items, the client warrants that they own the items or have authority to dispose of them. We are not liable if items were incorrectly identified, accidentally retained, or later found to contain valuables, confidential records, or sensitive data. Any disposal arranged by us is undertaken on the understanding that the client has lawful ownership and disposal rights. We may charge additional fees for heavy lifting, restricted access, or disposal services that require third-party facilities.

Client Obligations You must provide a safe working environment, functioning utilities where reasonably necessary, and access to hot and cold water, electricity, and lighting unless otherwise agreed. You must also ensure that any children, pets, or occupants are supervised so that our staff can work without interruption or risk. The property should be reasonably tidy and accessible, and you should disclose any health, safety, or security concerns before the appointment begins.

You are responsible for obtaining any landlord, tenant, managing agent, freeholder, or building management permissions required for the service. If access is blocked, instructions are incomplete, or the premises are unfit for cleaning, we may terminate the visit and charge a call-out or cancellation fee. Our staff are not obliged to accept verbal changes that significantly alter the booking scope unless those changes are confirmed by an authorised representative and, where necessary, reflected in a revised quotation.

You agree not to interfere with the cleaner’s work, to respect reasonable instructions given on site, and to ensure any alarm codes, keys, or entry passes are valid and available. If a key is provided, it must be clearly labelled only to the extent necessary and must not identify personal security details. Where keys are held by us, they will be stored with reasonable care, but you remain responsible for changing locks or codes if you have concerns arising outside our control.

Complaints, Refunds, and Service Issues If you are dissatisfied with any aspect of the service, you must notify us promptly and allow us a reasonable opportunity to inspect the issue and, where appropriate, return to rectify the problem. Complaints should be made with enough detail to identify the service date, location, and the concern raised. We may request supporting photographs or other evidence to assess the matter fairly. Any request for re-cleaning or correction does not guarantee a refund.

Refunds, where due, are issued at our discretion in accordance with the facts of the case and these terms, unless your statutory rights require otherwise. Minor imperfections, isolated areas missed due to access restrictions, or outcomes affected by pre-existing conditions will not ordinarily justify a full refund. Where a partial remedy is appropriate, we may offer a re-attendance, discount, or partial refund depending on the extent of the issue and whether the service failure was within our control.

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other applicable consumer legislation. If you are booking on behalf of a business, additional statutory protections may be limited to the extent permitted by law. We will always seek to resolve concerns in a fair and proportionate manner, but any remedy must be reasonable in light of the nature of the service, the information provided, and the actual loss suffered.

Termination and Suspension We may suspend or terminate a booking or ongoing service arrangement immediately if you breach these terms, fail to pay sums due, provide unsafe premises, or behave in a way that endangers staff. We may also refuse future bookings where previous conduct has made it unreasonable to continue the relationship. If termination occurs before a job is completed because of your breach, you may remain liable for the work already carried out and any unavoidable costs incurred.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later change is required by law or expressly agreed. Continued use of our services after a revised version is issued may be taken as acceptance of the updated terms for future appointments. Any archived or superseded versions may be retained for reference and compliance purposes.

Governing Law These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any legal dispute, save where mandatory consumer law provides otherwise. If any dispute cannot be resolved informally, the parties agree to attempt good-faith negotiation before commencing formal proceedings where practicable.